Mercure St Helens

The breakfast was very good with plenty of choice and as I walk with a stick the staff went out of their way to help me carry things. I also opted to have some evening meals in the hotel and they were very good as well. Overall the staff were very helpful and friendly.

The receptionist was wonderful. Warm, welcoming, efficient at all aspects of her job, including organising a swift lift repair and satisfactory customer complaint. She had an excellent professional manner and really ‘sold’ St Helens to us, recommending places to visit locally and great food in the bar. She also referred back to previous conversation, when we locked ourselves out of the room, offering to bring a key up to us, so we weren’t inconvenienced or made an unnecessary trip to reception. Bar staff equally good, recommending food and suggesting drinks. Nachos for dinner recommended, exceeded expectations. Breakfast was good, traditional but tastes good. All day staff clean, well presented, thoughtful and polite. The room 203 desperately needs painting finished. Bed extra comfy - next time I share with a mate, I’ll get the twin room, otherwise very impressed with St Helens the town, surrounding countryside, location and ease to find the hotel and a super stay!! Not at all judgemental, just Not what I expected and we had a fabulous time. Hopefully we will be back.

Lovely reception area and a friendly welcome. Room was spacious and clean and well equipped. Welcoming bar and restaurant area. Good selection at breakfast and the bar menu was excellent- we ate there both nights and were very happy with our choices. Great service too. Pool staff very helpful and the leisure area was well maintained. Good location, just minutes away from the train station where we hopped on a train for Liverpool. Nice canal walk nearby too.

rooms were spotlessly clean,comfortable and really nice comfy beds.Spa was really good,great jacuzzi, sauna and steam room and good sized pool.we had a few drinks in the hotel bar and Victoria was great,really friendly and helpful, also we had breakfast on the Saturday morning before we went to the races which was really nice,great hotel and friendly staff

The room was fine – clean and in good condition. Having access to the pool and sauna is a great bonus and really adds to the stay. There’s also an interesting glass museum nearby that’s worth visiting. The staff were generally fine, but the lady working during breakfast was especially friendly and very helpful. Breakfast itself is quite basic, but it’s tasty and perfectly good.